Kawai Jewellery Privacy Policy

Effective Date: 15 July 2026

At Kawai Jewellery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit www.kawaijewellery.com, purchase our products, or interact with our advertising and marketing.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, we may collect the following types of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, enter a promotion or contact us, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Payment information (payments are securely processed by our payment providers and we do not store your full payment details)
Order history
Customer support communications

Device Information

When you browse our website, we automatically collect information including:

IP address
Browser type
Device type
Operating system
Time zone
Pages visited
Products viewed
Search terms
Referring websites
Session information
Cookie identifiers

Marketing Information

We may also collect information regarding:

Email opens and clicks
SMS interactions
Advertising interactions
Website behaviour
Purchases
Abandoned carts

2. Cookies & Tracking Technologies

Our website uses cookies and similar technologies including:

Cookies
Pixels
Tags
Web beacons
Local storage

These technologies help us:

Remember your preferences
Keep you logged in
Improve website performance
Analyse traffic
Measure advertising performance
Personalise advertising
Detect fraud
Improve customer experience

You can disable cookies within your browser settings; however, some website functionality may be affected.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Process payments
Arrange shipping
Provide customer support
Send order confirmations
Prevent fraud
Improve our website
Improve our products
Analyse customer behaviour
Send marketing communications (where permitted)
Personalise your shopping experience
Measure advertising performance
Improve advertising campaigns

4. Advertising & Analytics

We work with trusted advertising and analytics providers to help us understand how visitors use our website and improve our marketing.

These providers may include:

Google Analytics
Google Ads
Google Merchant Center
Meta (Facebook & Instagram)
Shopify
Klaviyo
Google Tag Manager
YouTube

These services may collect information such as:

Website visits
Products viewed
Purchases
Device information
Browser information
Advertising interactions

This information helps us:

Measure advertising performance
Optimise marketing campaigns
Deliver personalised advertising
Build customer audiences
Improve our products and services

5. Customer Match & Advertising Audiences

Where permitted by applicable law, we may securely share limited customer information (such as your email address, phone number, name or purchase information) with advertising partners including Google and Meta.

This information may be used to:

Measure advertising performance
Create customer audiences
Exclude existing customers from acquisition campaigns
Improve campaign optimisation
Deliver more relevant advertising

Where possible, customer information is securely processed using privacy-enhancing technologies such as hashing before transmission.

We do not sell your personal information.

6. SMS Marketing

If you opt in to receive SMS marketing, you consent to receiving promotional text messages from Kawai Jewellery.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Your mobile number will only be used in accordance with this Privacy Policy.

7. Sharing Your Information

We may share your information with trusted service providers who help us operate our business.

These may include:

Shopify
Payment processors
Shipping providers
Google
Meta
Klaviyo
SMS providers
Fraud prevention providers
Analytics providers

These providers may only use your information to perform services on our behalf.

We may also disclose information where required by law.

8. International Transfers

Because our service providers operate globally, your information may be transferred outside Australia, including to the United States, Canada, Europe and other countries where our service providers operate.

9. Data Retention

We retain your personal information only for as long as necessary to:

fulfil orders,
provide customer support,
comply with legal obligations,
resolve disputes,
enforce our agreements.

You may request deletion of your personal information where permitted by law.

10. Your Rights

Depending on your location, you may have rights including:

Access your personal information
Correct inaccurate information
Delete your information
Withdraw marketing consent
Request a copy of your information
Lodge a complaint

To exercise these rights, contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

12. Children's Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Kawai Jewellery

Email: info@kawaijewellery.com

Website: https://www.kawaijewellery.com